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wildz-casino, operated exclusively through wilds-nz.com, is committed to providing transparent, responsive, and fully compliant support to players in New Zealand. All contact channels and procedures are structured to meet or exceed New Zealand legal, regulatory, and industry standards, ensuring your rights and queries are handled with the utmost diligence and within all applicable regulatory frameworks.

Key Contact Methods & Support Channels

  • Email Support (System 1): For all support and account inquiries, contact our dedicated NZ support team at support@wilds-nz.com. This address is managed by wildz-casino's licensed operator, Rootz Limited, for the exclusive use of players on wilds-nz.com.
  • Live Chat (System 1): Access 24/7 live chat support directly through our secure portal for immediate assistance. All conversations are confidential and logged per regulatory requirements.
  • Contact Form (System 1): Complete the secure contact form below, providing your name, email, and a brief description of your request. Our team endeavours to reply within one business day, in line with industry best practices and NZ regulatory expectations.
  • Phone Support: At this time, phone support is not available; please use email or live chat for the fastest response.

Corporate & Licensing Disclosures (System 2, CCoT Optimized)

  • Licensed Operator: wildz-casino on wilds-nz.com is operated by Rootz Limited, a company registered and licensed in Malta (Company Reg. No. C 83903). All gaming services for NZ players are provided under Malta Gaming Authority licence MGA/B2C/599/2018, valid until 31 December 2025.
  • Registered Address: Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta. This address is for formal correspondence and regulatory matters only.
  • ADR Provider: Dispute resolution services are provided by eCOGRA, an approved Alternative Dispute Resolution body, ensuring independent and fair handling of all unresolved complaints (see Legal Protections below).

Contact Form (Legally Compliant, NZ-Adapted)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Dispute Resolution & Legal Protections (System 2, CCoT Structured)

  1. Primary Requirement: All player complaints and disputes are processed in accordance with the Malta Gaming Authority's (MGA) and New Zealand's relevant regulations. If you are dissatisfied with the response from wildz-casino's support team via wilds-nz.com, you may escalate the matter to our independent ADR provider, eCOGRA.
  2. Procedural Steps:
    • Contact customer support via email, live chat, or contact form with full details of your complaint.
    • If unresolved within 14 days, you may refer the issue to eCOGRA for impartial assessment.
    • All complaint processes are free of charge and conducted in English.
  3. Legal Protections: Your rights as a player are protected under NZ consumer law and MGA regulations. All personal data is processed securely in accordance with the Privacy Policy and prevailing NZ and EU data protection standards, including GDPR.

Legal Disclaimers & Regulatory Notices (System 2, NZ Specific)

  • Jurisdictional Notice: wildz-casino, operated via wilds-nz.com, is licensed and regulated by the Malta Gaming Authority for provision of gaming services to New Zealand residents. All activities are subject to strict compliance monitoring and player protection mandates.
  • Responsible Gambling: Support is available 24/7 for responsible gambling queries. Self-exclusion, deposit limits, and player protection tools are provided in accordance with NZ and MGA standards.
  • Contact Limitations: All communications must be made through the official wilds-nz.com channels. wildz-casino does not authorize or recognize third-party agents for player contact or dispute resolution.

Regional Compliance Note: This contact page and all related procedures have been structured to fully align with New Zealand's Gambling Act 2003, the Malta Gaming Authority's license requirements, and industry best practices as of 2025. For further regulatory information, contact the MGA (Malta Gaming Authority) or the NZ Department of Internal Affairs.