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Privacy Policy

This Privacy Policy explains how wildz-casino, operating exclusively via wilds-nz.com, collects, uses, discloses, and protects your personal data. It applies to all players and website visitors in New Zealand and is effective as of 6 November 2025.

Who We Are

OBSERVE: wildz-casino is operated by Rootz Limited, a licensed and regulated entity.

  • Legal Entity: Rootz Limited, a Limited (Ltd.) company registered in Malta (Registration Number: C 83903), with headquarters at Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta.
  • Gaming License: Licensed by the Malta Gaming Authority (MGA/B2C/599/2018), valid until 31 December 2025, authorizing Type 1 Gaming Services (casino games) and Type 2 Gaming Services (sports betting).
  • Contact for Data Protection: Data Protection Officer (DPO) via support@wilds-nz.com. Online contact is available at live chat.

REFLECT: All privacy-related concerns should be directed to the DPO or through the provided channels.

What Personal Data We Collect

OBSERVE: wildz-casino gathers various categories of personal and technical data to provide regulated gambling services and comply with NZ and international obligations.

  • Personal Identification Data: Full name, date of birth, address, email address, phone number, government-issued identification documents, and proof of address.
  • Account and Financial Data: Username, password (encrypted), payment card details, bank account numbers, transaction records, deposits, withdrawals, and payout history.
  • Technical Data: IP address, device identifiers, browser type, log files, access timestamps, and geolocation data (where permitted by law).
  • Behavioral and Usage Data: Betting history, game sessions, transaction patterns, website navigation data, clicks, and interaction logs.
  • Cookies and Tracking Technologies: Session and persistent cookies, web beacons, and similar technologies as detailed in the Cookies section.

EXPAND: The collection of these data types is necessary for account management, service operation, regulatory compliance, and user protection as required by NZ privacy laws and the Malta Gaming Authority.

Legal Basis for Processing

OBSERVE: wildz-casino processes personal data only where lawful grounds exist under the New Zealand Privacy Act 2020, the EU GDPR, and applicable Maltese regulations.

  1. Consent: Your explicit, informed consent for direct marketing, cookies, and certain processing activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.
  2. Contractual Necessity: Processing required to perform our contract with you, such as account creation, identity verification, payment processing, and provision of gaming services.
  3. Legitimate Interests: To prevent fraud, ensure network and information security, conduct analytics, and improve our services. We ensure these interests do not override your fundamental rights and freedoms.
  4. Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), responsible gambling, and regulatory reporting requirements as mandated by NZ and Maltese law.

REFLECT: All processing activities are justified by at least one recognized legal basis, with additional safeguards for sensitive or high-risk data types.

Purpose of Processing

OBSERVE: wildz-casino uses your data solely for legitimate, specified purposes.

  • Service Provision: To register, manage, and operate your wildz-casino account via wilds-nz.com, including enabling access to casino games, processing transactions, and providing customer support.
  • Regulatory Compliance: To fulfill regulatory obligations under NZ law, the Malta Gaming Authority, and international gambling standards (e.g., AML, KYC, responsible gambling).
  • Service Improvement: To analyze usage data, monitor performance, and develop new features and enhancements for the wilds-nz.com platform.
  • Marketing and Promotions: With your consent, to send tailored offers, newsletters, and promotional materials via email or SMS. You may opt out at any time.
  • Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and violations of the Terms of Service.

REFLECT: Data is never used for purposes incompatible with those set out in this policy or NZ privacy regulations.

Disclosure & Sharing

OBSERVE: wildz-casino only discloses personal data where necessary, lawful, and subject to contractual safeguards.

  • Payment Processors and Financial Institutions: For the secure processing of deposits, withdrawals, and payment verification.
  • Technical and Security Service Providers: Including data hosting, IT support, analytics, and anti-fraud systems, under strict confidentiality agreements.
  • Regulatory Bodies: Disclosures to the Malta Gaming Authority, NZ authorities, or other regulators as required for legal compliance, dispute resolution, or lawful investigation.
  • Affiliates and Advertising Networks: With your explicit consent, for marketing or cross-promotional purposes, ensuring compliance with NZ advertising standards.
  • Alternative Dispute Resolution Providers: eCOGRA, as an approved ADR body, may receive data for the handling of player complaints.

REFLECT: All third parties are contractually obliged to process your data securely and in accordance with applicable privacy laws.

International Transfers

OBSERVE: As wildz-casino is operated by Rootz Limited (Malta), some data processing occurs outside New Zealand.

  • Data Hosting and Processing: Personal data may be stored and processed in the European Union (Malta) or other jurisdictions where Rootz Limited or its service providers operate.
  • Safeguards for Cross-Border Transfers: All international transfers are protected by Standard Contractual Clauses (SCCs), binding corporate rules, or equivalent legal mechanisms to ensure an adequate level of data protection as recognized under NZ law.

REFLECT: Data transfers are minimized and always subject to robust legal and technical protections, including regular compliance audits.

Regional Compliance Note: NZ-specific requirements under the Privacy Act 2020 and the EU GDPR are observed for all cross-border processing.

Data Retention

OBSERVE: wildz-casino retains personal data only as long as necessary for the purposes set out in this policy and as required by law.

  1. Retention Periods:
    • Personal identification and account data: Up to 5 years after account closure, in line with AML/KYC legal requirements.
    • Financial and transaction data: Retained for at least 5 years following the last transaction or account closure, per regulatory obligations.
    • Marketing and communication data: Retained until consent is withdrawn or after 12 months of inactivity.
    • Technical logs and security data: Retained for up to 2 years unless required longer for security or investigative purposes.
  2. Deletion Criteria: Data is securely deleted upon expiry of retention periods, user request (where permitted), or if no longer necessary for processing purposes.

REFLECT: Data is irreversibly anonymized or destroyed in accordance with industry best practices and regulatory standards.

Your Rights

OBSERVE: Under the NZ Privacy Act 2020 and the EU General Data Protection Regulation (GDPR), you have strong rights regarding your personal data.

  1. Right of Access: Request details of personal data held about you.
  2. Right to Rectification: Request correction of inaccurate or incomplete personal information.
  3. Right to Erasure: Request deletion of your data where legally permissible (subject to regulatory retention obligations).
  4. Right to Restrict Processing: Request suspension of processing in certain circumstances.
  5. Right to Object: Object to processing for direct marketing or based on legitimate interests.
  6. Right to Data Portability: Request transfer of your data to another provider in a structured, machine-readable format.
  7. Right to Withdraw Consent: Withdraw consent for marketing or optional processing at any time, without affecting the lawfulness of processing prior to withdrawal.

Exercise Procedures: To exercise your rights, contact us at support@wilds-nz.com or via live chat. We will respond within 30 days of receipt and will not charge a fee for reasonable requests.

Additional NZ Compliance: All requests are handled in line with the NZ Privacy Act 2020, with further recourse available via the NZ Office of the Privacy Commissioner. EU-based users retain rights under the GDPR.

Cookies & Tracking Technologies

OBSERVE: wildz-casino utilizes cookies and similar technologies on wilds-nz.com to enhance user experience and ensure security.

  • Session Cookies: Temporary cookies essential for secure navigation and account authentication; deleted when you close your browser.
  • Persistent Cookies: Remain on your device to remember preferences, facilitate faster access, and support personalization.
  • Third-Party Cookies: Set by trusted partners (e.g., analytics, advertising networks) for performance monitoring and targeted marketing, only with your explicit consent.

Cookie Management: You can modify your cookie preferences via browser settings or the internal cookie panel on wilds-nz.com. Disabling certain cookies may impact site functionality.

Data Security

OBSERVE: wildz-casino implements industry-leading technical and organizational measures to safeguard your data.

  • Encryption: All data in transit is protected with TLS 1.2 or higher. Sensitive data at rest is encrypted using robust, industry-standard algorithms.
  • Access Controls: Multi-factor authentication, strict user access policies, and least-privilege principles limit internal data access.
  • Security Audits: Regular penetration testing and third-party audits ensure ongoing compliance with international standards, including ISO 27001 and SOC 2 where applicable.
  • Staff Training: Comprehensive training programs for all employees on privacy, data protection, and incident response procedures.
  • Incident Response: Formalized procedures to detect, report, and mitigate data breaches, with prompt notification to affected users and authorities as required by law.

REFLECT: All data security practices are continuously reviewed and updated to counter evolving threats in the online gambling industry.

Complaints & Contacts

OBSERVE: wildz-casino provides transparent and accessible channels for privacy-related complaints and inquiries.

  1. Primary Contact: Data Protection Officer, reachable at support@wilds-nz.com, or through live chat.
  2. Complaint Procedure:
    • Submit your complaint or data protection concern via email, online form, or live chat.
    • Our DPO will acknowledge receipt within 5 working days and provide a detailed response within 30 days.
    • If unsatisfied, you may escalate your complaint to the NZ Office of the Privacy Commissioner (privacy.org.nz, phone: +64 4 474 7590), or to the Malta Gaming Authority if relevant to gaming operations.
    • For EU-based matters, you may also contact the Malta Data Protection Authority.
  3. Alternative Dispute Resolution: eCOGRA ADR Provider is available for gaming-related disputes.

REFLECT: All complaints are handled confidentially, fairly, and in accordance with applicable privacy legislation.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in legal requirements, industry standards, or operational practices.

  • Notification Methods: Significant changes will be communicated via email, prominent website banners, and account dashboard alerts at least 30 days in advance.
  • Version Control: Last updated: 6 November 2025. A changelog of material amendments will be maintained for user reference.
  • User Options: If you disagree with material changes, you may object or close your wildz-casino account via wilds-nz.com at any time before new terms take effect.

REFLECT: We encourage regular policy reviews to remain informed about your data protection rights and obligations.