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Responsible Gaming

Responsible gaming is the principle of engaging with gambling entertainment in a conscious, informed, and controlled manner. wildz-casino, operated exclusively via wilds-nz.com, is committed to creating a secure environment that supports player well-being. Our goal is to empower you to enjoy gaming responsibly, and we offer comprehensive assistance to all players seeking support with their gambling behaviour.

Risk Awareness

OBSERVE: Recognising the risks associated with gambling is essential for player protection. EXPAND: Signs of problematic gambling may not always be obvious. REFLECT: Use the following indicators and self-assessment to evaluate your own gaming habits:

  • Preoccupation: Frequently thinking about gambling, even outside of play sessions.
  • Increased Stakes: Regularly increasing bet amounts to chase losses or excitement.
  • Loss of Control: Difficulty stopping or limiting gambling, despite negative consequences.
  • Impact on Life: Neglecting work, studies, or relationships due to gambling activities.
  • Borrowing or Selling: Using borrowed money or selling possessions to fund gambling.

Self-Assessment Test

Consider the following questions to assess your gambling behaviour:

  • Do you gamble more money or for longer periods than you intended?
  • Have you attempted to reduce or stop gambling without success?
  • Do you feel restless or irritable when not gambling?
  • Has gambling caused financial, work, or relationship problems?
  • Do you hide your gambling from family or friends?

If you answered "yes" to any of these questions, consider using the support resources and tools provided below.

Limits & Tools

OBSERVE: NZ regulations and industry best practices require operators to provide limit-setting tools. EXPAND: wildz-casino on wilds-nz.com offers robust limit-setting functions for your protection. REFLECT: Adhere to the following guidance for responsible gaming limits:

Deposit Limits

  • Log in to your wilds-nz.com account and access the "Responsible Gaming" section in your personal account dashboard.
  • Select "Set Deposit Limits" and specify your preferred daily, weekly, or monthly deposit maximums in NZD.
  • Confirm your chosen limits. Once set, these will be strictly enforced and cannot be increased instantly; any increase will be subject to a mandatory 24-hour cooling-off period.

Time Spent Limits (Session Timers)

  • Navigate to the "Session Limits" area within your account settings.
  • Set a maximum duration for each gaming session (e.g., 1-3 hours).
  • Receive automatic notifications or forced logouts upon expiry of your set session time.

Enabling Breaks ("Time-Out" Functionality)

  • Select "Time-Out" in the responsible gaming tools menu.
  • Choose a pause period between 24 and 72 hours. During this time, your account will be inaccessible for gameplay and deposits.
  • After the break, access is automatically restored unless further action is taken.

Legal Obligation: All limit-setting tools comply with NZ legal standards and Malta Gaming Authority license conditions. Limits cannot be circumvented or instantly raised for player protection.

Self-Exclusion

OBSERVE: Self-exclusion is a critical harm-minimisation tool mandated in NZ and EU-regulated markets. EXPAND: wildz-casino provides both temporary and permanent self-exclusion via wilds-nz.com. REFLECT: Follow these steps to self-exclude:

  1. Accessing Self-Exclusion: Log in and navigate to "Responsible Gaming" → "Self-Exclusion" in your account menu.
  2. Choosing Exclusion Period: Select your preferred duration-options include 6 months, 1 year, 5 years, or permanent (lifetime) exclusion.
  3. Confirmation: Carefully review the consequences, then confirm your decision. A confirmation email will be sent to your registered address.
  4. Immediate Enforcement: Your account will be instantly blocked for login, deposits, and gameplay for the chosen period.
  5. Support Contact: For assistance or questions, contact support@wilds-nz.com or use live chat.

Consequences & Legal Protections

  • During self-exclusion, you cannot log in, deposit funds, or play games on wilds-nz.com.
  • Balance withdrawals will be handled in accordance with the Terms and Conditions; contact support for further instructions if needed.
  • Permanent exclusion cannot be revoked. Temporary exclusions are non-reversible during the exclusion period.

Regional Compliance Note: Self-exclusion provisions comply with NZ Gambling Act 2003 and Malta Gaming Authority requirements. All player data is handled confidentially and in accordance with privacy laws.

Support Resources

OBSERVE: Immediate access to expert support is essential for player safety. EXPAND: wildz-casino on wilds-nz.com provides direct support and curated external resources. REFLECT: Use the following support contacts as required:

Local Support for New Zealand

International Support Organizations

🏢 Organization📞 Contact🌐 Website⏰ Hours🗣️ Languages
GamCare (UK)+44 0808 8020 133gamcare.org.uk24/7English
Gambling TherapyOnline chatgamblingtherapy.org24/7Multilingual
Gamblers AnonymousLocal meetingsgamblersanonymous.orgVariesMultiple

Self-Exclusion Schemes by Country

  • UK: GAMSTOP (national self-exclusion in the UK)
  • Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego)

Blocking Software

  • Gamban - Blocks gambling sites and apps on all devices
  • BetBlocker - Free blocking tool for all platforms

Family Support

Confidentiality: All support contacts treat your information in strict confidence. Professional counselling and emergency assistance are available 24/7 through the listed services.

Help for Family

OBSERVE: Gambling addiction can affect the entire family unit. EXPAND: Early, non-judgmental engagement is vital. REFLECT: Use these strategies and resources to support loved ones:

  • Open Dialogue: Approach your loved one in a supportive, non-confrontational manner. Express concern and offer help without blame.
  • Encourage Support: Suggest professional help or self-exclusion tools. Provide information on helplines and counselling options.
  • Access Support Groups: Join community forums such as NZ Family & Friends Support or Gam-Anon for peer advice.
  • Professional Next Steps: If needed, contact a psychotherapist or call a gambling hotline for expert intervention.

Legal Protection: Family support resources operate independently and maintain strict confidentiality.

Operator's Commitment

OBSERVE: wildz-casino is licensed under the Malta Gaming Authority (MGA/B2C/599/2018, valid until 2025-12-31), as required for NZ-facing operators. EXPAND: Advanced internal protocols monitor player behaviour for signs of risk. REFLECT: The following procedures are in place to identify and mitigate harm:

  • Behavioural Analysis: Automated systems track deposit patterns, session durations, and risk indicators.
  • Risk Alerts: If patterns suggest potential harm, warning messages are displayed and voluntary limits are promoted.
  • Support Intervention: Support staff may proactively contact players via registered email if concerning behaviours are detected (e.g., rapid deposit increases, erratic play).
  • Responsible Gaming Training: All support personnel are trained in responsible gaming and crisis intervention.

Legal Obligation: Player privacy and data protection are upheld. All interventions comply with NZ and Malta regulatory standards.

Updates

Players will be notified of any changes to responsible gaming policies via email and a prominent banner on wilds-nz.com. Please review this page regularly. Last updated: 2025-11-06.

Contact & Feedback

For feedback, self-control requests, or to seek support, please use our live chat or email us directly. All communications are handled confidentially and in accordance with applicable privacy regulations.