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Terms & Conditions

These Terms govern your relationship with the operator of wildz-casino, accessible exclusively via wilds-nz.com. By accessing or using this site, you agree to be bound by these Terms, effective as of 6 November 2025. Please review them carefully before participating in any gaming activities.

Definitions

OBSERVE: Identify and clarify all key terms to ensure legal precision and mutual understanding. EXPAND: Include both explicitly stated and commonly implied gambling industry definitions. REFLECT: Provide comprehensive explanations to avoid ambiguity.

  • Operator: Refers to Rootz Limited (Ltd.), company number C 83903, operating wildz-casino via wilds-nz.com, headquartered at Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta.
  • Site: The online platform accessible exclusively at wilds-nz.com.
  • User/Player: Any individual who creates an account or accesses gaming services through wildz-casino on wilds-nz.com.
  • Bet/Wager: A monetary or virtual stake placed on a game, event, or outcome on the site.
  • Bonus: Any promotional credit, free spins, or reward granted by the operator subject to specific conditions.
  • KYC (Know Your Customer): The mandatory process of verifying a player's identity and eligibility.
  • Game: Any casino or betting activity offered via wildz-casino.
  • Account: The registered profile maintained by a User on wildz-casino.
  • Responsible Gambling: Commitment to ensuring gaming activity is conducted safely and in accordance with NZ law.

Account Registration

OBSERVE: NZ law requires robust identity verification and age checks. EXPAND: Integrate KYC, user data accuracy, and security standards. REFLECT: Structure clear, stepwise process with legal obligations.

  1. Eligibility: All Users must be at least 18 years old and legally permitted to participate in online gambling under NZ law. Proof of age will be required during registration and at any time upon request.
  2. Registration Process:
    • Users must provide accurate personal data, including name, date of birth, address, and valid email address.
    • Account activation requires email verification and acceptance of these Terms.
    • KYC compliance: Users may be required to submit supporting documents (government-issued ID, proof of address, payment verification) before deposits, withdrawals, or gameplay.
  3. User Obligations:
    • All provided information must be accurate, complete, and up to date.
    • Users are responsible for maintaining the confidentiality of account credentials and must not permit third-party access.
    • Immediate notification to support@wilds-nz.com is required in case of suspected unauthorized access or data compromise.
  4. Account Limitation: Each User may register only one account. Duplicate accounts may be suspended or closed, and associated funds may be withheld pending investigation.

Regional Compliance Note: Registration processes align with NZ Gambling Act requirements and MGA licensing obligations.

Betting & Gameplay Rules

OBSERVE: Review rules for betting, gameplay, and user conduct. EXPAND: Address minimum/maximum bets, result determination, and live interaction standards. REFLECT: Provide detailed, enforceable rules for user protection and fair play.

  1. Bet Placement:
    • All bets must be placed through the User's registered account on wilds-nz.com. Minimum and maximum bet amounts are specified for each game and are subject to change at the Operator's discretion.
    • Bets are considered accepted only after confirmation by the system. Once placed, bets cannot be altered or canceled except in cases of system malfunction or error, as determined by the Operator.
  2. Gameplay Integrity:
    • All games use certified, audited Random Number Generators (RNG) to ensure fairness in accordance with MGA and NZ standards.
    • Game results are final as recorded by the Operator's servers.
  3. User Conduct:
    • Users must refrain from abusive language, harassment, or offensive behavior in live chat or during gameplay.
    • Collusion, cheating, use of automated systems (bots), or exploitation of technical vulnerabilities is strictly prohibited and may result in immediate account suspension and forfeiture of winnings.
  4. Disputes: Any disputes regarding bets or results must be reported to customer support within 30 days of the event. The Operator's decision is final, subject to the dispute resolution procedures outlined herein.

Regional Compliance Note: All betting and conduct rules comply with the Gambling Act 2003 (NZ) and MGA regulations.

Bonus Terms

OBSERVE: Ensure transparency of all bonus-related obligations. EXPAND: Specify activation, wagering, exclusions, and combining promotion policies. REFLECT: Protect both user and operator interests by clarifying all conditions and restrictions.

  1. Activation & Wagering:
    • Bonuses are subject to specific activation requirements, including minimum deposits or bet amounts, as detailed in each promotion.
    • Wagering requirements (e.g., 35x bonus amount) must be fulfilled within the stated period, not exceeding 30 days from activation unless otherwise specified.
  2. Game and Action Restrictions:
    • Certain games may not contribute towards wagering requirements or may be excluded entirely from bonus play. Full lists are provided in the relevant promotional terms.
    • Bonus abuse, including but not limited to minimal risk betting, use of multiple accounts, or collusion, will result in forfeiture of bonus and winnings, and potential account suspension.
  3. Promotional Combinations: Bonuses may not be combined with other ongoing promotions unless explicitly permitted. Attempting to circumvent this policy may result in voiding of all related bonuses and winnings.
  4. Refunds: Bonus funds are non-refundable. The Operator reserves the right to amend or withdraw promotional offers at any time, with prior notice where possible.

Regional Compliance Note: Bonus policies adhere to NZ advertising standards and responsible gambling guidelines as well as MGA license conditions (valid until 31 December 2025).

Payments & Withdrawals

OBSERVE: Identify all available payment methods, limits, and legal obligations. EXPAND: Detail deposit/withdrawal processes, fees, timelines, and refund conditions. REFLECT: Ensure full transparency and compliance with anti-money laundering (AML) and user protection standards.

  1. Deposit Methods:
    • Accepted payment methods include major credit/debit cards, e-wallets, and cryptocurrencies (where permitted by NZ law).
    • Deposits are processed instantly or within a maximum of 24 hours. No deposit fees are charged by the Operator, but third-party provider fees may apply.
  2. Withdrawal Process:
    • Withdrawals must be made using the same payment method as the original deposit, wherever possible.
    • KYC verification must be completed prior to any withdrawal.
    • Withdrawal requests are processed within 24-72 hours, subject to account and transaction review.
    • Minimum and maximum withdrawal limits apply and are displayed on the payments page.
  3. Fees and Limits:
    • No processing fees are charged for standard withdrawals. Additional fees may apply for currency conversion or expedited services.
    • The Operator reserves the right to set or adjust deposit and withdrawal limits in accordance with AML regulations and responsible gambling policies.
  4. Refunds: Refunds of deposits or bets may be granted solely at the Operator's discretion in cases of system malfunction, unauthorized transactions, or legal requirement. Bonus funds are non-refundable.

Regional Compliance Note: All financial transactions are subject to NZ anti-money laundering laws and MGA licensing requirements (license MGA/B2C/599/2018, valid until 31 December 2025).

Limitation of Liability

OBSERVE: Define the Operator's obligations and liability boundaries. EXPAND: Specify exclusions for technical failures, force majeure, and maximum compensation limits. REFLECT: Provide legal protection for both Operator and User.

  1. Operator Obligations: The Operator shall ensure all games are fair, outcomes are accurate, and the site is maintained to industry standards. All activities are subject to regular audits and certifications (e.g., eCOGRA ADR Provider).
  2. Liability Exclusions:
    • The Operator is not liable for technical failures, interrupted network connections, system errors, or events beyond its reasonable control.
    • No compensation is due for loss of data, delayed transactions, or errors arising from User devices or internet service providers.
  3. Maximum Compensation: In no case shall the Operator's liability exceed the amount wagered by the User in the disputed transaction.
  4. Third-Party Services: The Operator is not responsible for third-party websites, payment providers, or service interruptions outside its direct control.

Regional Compliance Note: All limitations are consistent with NZ consumer protection laws and MGA license duties.

Intellectual Property Rights

OBSERVE: Identify all protected content and software. EXPAND: Clarify restrictions on copying, distribution, and use. REFLECT: Safeguard Operator's proprietary rights.

  • Ownership: All content, software, trademarks, and materials available on wilds-nz.com are the exclusive property of Rootz Limited or its licensors and are protected by international copyright and intellectual property laws.
  • Restrictions: Users are strictly prohibited from copying, reproducing, distributing, displaying, or modifying any material from the site without prior written authorization.
  • Enforcement: Any unauthorized use may result in immediate account suspension, legal action, and claims for damages.

Privacy & Data Protection

OBSERVE: Reference the privacy policy and regulatory requirements. EXPAND: Emphasize data processing in line with privacy and data protection law. REFLECT: Protect User rights and clarify Operator obligations.

  • Data Processing: All personal information is collected, processed, and stored in accordance with the wildz-casino Privacy Policy, NZ law, and MGA requirements.
  • User Rights: Users may access or request correction/deletion of their data as detailed in the Privacy Policy.
  • Security: The Operator implements robust technical and organizational measures to safeguard all data against unauthorized access or misuse.

Regional Compliance Note: Data protection practices comply with the NZ Privacy Act 2020 and EU GDPR to the extent applicable.

Changes to Terms

OBSERVE: Define update procedures and user notification methods. EXPAND: Address user rights in the event of disagreement. REFLECT: Maintain transparency and regulatory compliance.

  1. Notification: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes via email, site banner, or direct message through their wildz-casino account.
  2. User Rights: Continued use of wilds-nz.com following any changes constitutes acceptance of the updated Terms. Users who do not agree with updated Terms may discontinue use and request account closure.
  3. Effective Date: Unless otherwise stated, changes take effect immediately upon publication.

Regional Compliance Note: Notification procedures meet NZ consumer protection and MGA transparency standards.

Termination & Suspension

OBSERVE: Outline grounds for account action and fund management. EXPAND: Detail user notification, investigation, and refund protocols. REFLECT: Ensure legal clarity and user protection.

  1. Grounds for Termination: The Operator may suspend or close accounts for breach of these Terms, fraudulent activity, non-compliance with KYC/AML policies, or regulatory request.
  2. Procedure:
    • Users will be notified via registered email of any suspension or closure, with reasons stated where legally permissible.
    • Pending investigations may result in temporary account suspension, during which withdrawals may be restricted.
    • Upon closure, any remaining legitimate funds (excluding bonuses) will be refunded to the User's verified payment method, subject to KYC completion and legal requirements.
  3. User Initiated Closure: Users may request account closure at any time by contacting support. Funds will be returned in accordance with withdrawal procedures.

Regional Compliance Note: Procedures align with NZ anti-fraud and responsible gambling regulations, as well as MGA license requirements.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law and dispute resolution mechanisms. EXPAND: Address cross-border elements and user rights. REFLECT: Provide clear, enforceable legal framework.

  1. Governing Law: These Terms are governed by the laws of Malta, as the Operator is licensed and regulated by the Malta Gaming Authority (MGA/B2C/599/2018, valid until 31 December 2025), with due consideration for mandatory provisions of New Zealand law where applicable.
  2. Jurisdiction: Any disputes arising from or relating to these Terms or use of wildz-casino on wilds-nz.com will be subject to the exclusive jurisdiction of the courts of Malta, unless otherwise provided for by applicable mandatory law.
  3. Dispute Resolution:
    • Users must first contact customer support to attempt informal resolution.
    • If unresolved, disputes may be escalated to the approved Alternative Dispute Resolution body (eCOGRA ADR Provider).
    • Nothing in this section limits the right of either party to seek legal redress in the appropriate court.

Regional Compliance Note: Dispute procedures comply with NZ law and MGA licensing obligations.

Contact Information

OBSERVE: Provide full, accurate contact details for support and legal correspondence. EXPAND: Incorporate all available data, ensuring accessibility for NZ users. REFLECT: Facilitate effective user communication and regulatory compliance.

  • Customer Support Email: support@wilds-nz.com
  • Live Chat: https://wilds-nz.com/live-chat
  • Website: wilds-nz.com
  • Legal Address: Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta
  • Licensing & Certification:
    • Malta Gaming Authority License: MGA/B2C/599/2018 (valid until 31 December 2025)
    • eCOGRA ADR Provider: Approved for dispute resolution
  • Author: Sophie Rangi (Legal Content Specialist)

Regional Compliance Note: Contact methods are provided in accordance with NZ and MGA consumer information standards.